VANJAN COMPANY LIMITED RETURN & REFUND POLICY

Effective Date: 7 July 2026

At VANJAN COMPANY LIMITED, we are committed to supplying quality roofing materials and excellent customer service. Please read our Return & Refund Policy carefully before making a purchase.

1. Eligibility for Returns

Products may be returned if:

  • The return request is made within 7 days of delivery or collection.
  • The products are unused, uninstalled, undamaged, and in their original condition.
  • The products remain in their original packaging where applicable.

The customer presents the original invoice or proof of purchase.

2. Non-Returnable Items

The following items cannot be returned:

  • Custom-made or cut-to-size roofing sheets.
  • Special-order products.
  • Materials that have already been installed or used.
  • Products damaged due to mishandling, improper storage, or incorrect installation after delivery.
  • Clearance or promotional sale items marked as “Final Sale.”

3. Damaged, Defective, or Incorrect Products

Customers must inspect all products upon delivery.

Any shortages, incorrect items, manufacturing defects, or visible damage must be reported within 48 hours of delivery, together with clear photographs and the invoice number.After verification, VANJAN COMPANY LIMITED will, at its discretion:

  • Replace the affected product;
  • Exchange it for the correct item; or
  • Issue an appropriate refund.

4. Return Approval 

No product shall be returned without prior authorization from VANJAN COMPANY LIMITED.

Customers should contact our customer service team before returning any goods. Unauthorized returns may be declined.

5. Restocking Charge      

Approved returns that are not due to our error may attract a 15% restocking fee.

Any transport, loading, unloading, or collection charges incurred during the return process shall be borne by the customer unless the return results from our mistake.

6. Refunds    

Once the returned goods have been received and inspected:

  • Approved refunds will be processed within 21–30 business days.
  • Refunds will be made using the original payment method unless otherwise agreed.
  • Delivery charges are non-refundable except where the return is due to our error.

7. Exchanges

Eligible products may be exchanged subject to stock availability.

If the replacement product has a different value, the customer will either pay the price difference or receive a refund of the balance.

8. Order Cancellation

  • Orders cancelled before production or dispatch may qualify for a full refund.
  • Orders already manufactured, customized, or dispatched may incur production, handling, or transport charges.

9. Customer Responsibilities    

Customers are responsible for:

  • Confirming all measurements, quantities, colours, and specifications before placing an order.
  • Inspecting all goods upon delivery.
  • Ensuring products are stored correctly before installation.