VANJAN COMPANY LIMITED WARRANTY POLICY

Effective Date: 7 July 2026   

At VANJAN COMPANY LIMITED, we are committed to supplying high-quality roofing materials that meet industry standards. This Warranty Policy outlines the terms and conditions governing product warranties.

1. Warranty Coverage

VANJAN COMPANY LIMITED warrants that its roofing products are free from manufacturing defects in material and workmanship at the time of delivery.

Where applicable, products are covered by the manufacturer’s warranty, and the applicable warranty period will be communicated at the time of purchase.

2. Warranty Period             

The warranty period begins on the date of delivery or customer collection.

The duration of the warranty varies depending on the product, coating, and manufacturer specifications.

Proof of purchase must be provided when making a warranty claim.

3. What the Warranty Covers

Subject to inspection and verification, this warranty may cover:

  • Manufacturing defects.
  • Premature coating failure resulting from manufacturing defects.
  • Material defects that affect the normal performance of the product under ordinary conditions of use.

Where a valid warranty claim is confirmed, VANJAN COMPANY LIMITED may, at its sole discretion:

  • Repair the product;
  • Replace the defective product with an equivalent product; or
  • Refund the purchase price of the affected product.

4. What the Warranty Does Not Cover

This warranty does not cover damage or defects resulting from:

  • Incorrect installation or poor workmanship.
  • Failure to follow recommended installation practices.
  • Structural movement or settlement of the building.
  • Improper storage or handling before installation.
  • Accidental damage, abuse, negligence, or misuse.
  • Exposure to corrosive environments, chemicals, saltwater, or industrial pollutants beyond the product’s intended use.
  • Normal wear and tear, fading, or weathering within acceptable industry standards.
  • Damage caused by natural disasters, including floods, earthquakes, hailstorms, lightning, or strong winds.
  • Alteration, modification, cutting, drilling, or repair by unauthorized persons.

5. Installation Requirements

To maintain warranty validity:

  • Products must be installed using recommended roofing practices.
  • Appropriate roofing accessories and fasteners must be used.
  • Roof pitch and structural support must comply with accepted building standards.
  • Products should be installed promptly after delivery and stored in a clean, dry environment before installation.

6. Warranty Claims

Customers wishing to make a warranty claim must:

  • Notify VANJAN COMPANY LIMITED in writing as soon as the defect is discovered.
  • Provide the original invoice or proof of purchase.
  • Submit photographs clearly showing the alleged defect.
  • Allow our representatives reasonable access to inspect the products before any repairs or replacement work is undertaken.

Products should not be removed, altered, or repaired before inspection unless necessary for safety reasons.

7. Limitation of Liability

This warranty is limited to the repair, replacement, or refund of defective products.

VANJAN COMPANY LIMITED shall not be liable for:

  • Labour or installation costs.
  • Removal or reinstallation expenses.
  • Transport costs associated with replacement.
  • Damage to buildings, contents, or other property.
  • Loss of profits, business interruption, or any indirect, incidental, or consequential damages.

8. Transferability

This warranty applies only to the original purchaser and is not transferable unless otherwise agreed in writing by VANJAN COMPANY LIMITED.

9. Company’s Rights

VANJAN COMPANY LIMITED reserves the right to inspect any product subject to a warranty claim before determining the appropriate remedy.

The company also reserves the right to amend this Warranty Policy without prior notice, provided such amendments do not affect warranties already issued.

10. Contact Information

For warranty claims or inquiries, customers should contact VANJAN COMPANY LIMITED Customer Service and provide their invoice number, delivery details, and a description of the issue.