VANJAN COMPANY LIMITED DELIVERY POLICY

Effective Date: 7 July 2026

VANJAN COMPANY LIMITED is committed to ensuring that all customer orders are delivered safely, accurately, and within the agreed timelines. This Delivery Policy outlines the terms governing the delivery of our products.

1. Delivery Coverage

We deliver roofing materials and related products throughout Kenya. Deliveries outside our standard service areas may attract additional transport charges depending on the location.

2. Delivery Timelines

Delivery timelines vary depending on product availability, order quantity, manufacturing schedules, and destination.

Our standard delivery period is:

  • Within Nairobi Metropolitan Area: 1–3 business days.
  • Other towns and counties: 3–7 business days.
  • Custom-made or special orders: 7–15 business days or as agreed at the time of purchase.

While we strive to meet all delivery timelines, these are estimates and may be affected by circumstances beyond our control.

3. Order Processing

Orders are processed after:

  • Full payment has been received; or
  • The agreed deposit has been paid under an approved payment arrangement.

Production or dispatch will not begin until payment requirements have been met.

4. Delivery Charges

Delivery charges are calculated based on:

  • Delivery location;
  • Order size and weight;
  • Vehicle requirements; and
  • Accessibility of the delivery site.

Transport charges will be communicated before the order is confirmed.

5. Customer Responsibilities

The customer is responsible for:

  • Providing an accurate delivery address and contact information.
  • Ensuring someone is available to receive and inspect the goods upon delivery.
  • Providing safe and accessible access for delivery vehicles.
  • Arranging adequate offloading equipment and labour unless otherwise agreed.

6. Inspection Upon Delivery

Customers must inspect all goods immediately upon delivery.

Any shortages, damages, or incorrect items should be noted on the delivery note and reported to VANJAN COMPANY LIMITED within 48 hours of delivery.

Failure to report within this period may affect claims.

7. Failed Deliveries

If delivery cannot be completed due to:

  • Incorrect address provided;
  • Customer absence;
  • Inaccessible site; or
  • Failure to receive the goods,

additional transport or storage charges may apply before redelivery is arranged.

8. Ownership and Risk

Ownership of the goods transfers to the customer upon full payment.

Risk of loss or damage passes to the customer once the goods have been delivered and accepted at the delivery location.

9. Delivery Delays

VANJAN COMPANY LIMITED shall not be liable for delays caused by circumstances beyond its reasonable control, including but not limited to:

  • Extreme weather conditions;
  • Road closures or traffic disruptions;
  • Government restrictions;
  • Industrial action;
  • Supplier or manufacturer delays; or
  • Other force majeure events.

Customers will be informed promptly of any significant delays.

10. Partial Deliveries   

Where necessary, VANJAN COMPANY LIMITED reserves the right to make partial deliveries.

Any outstanding items will be delivered as soon as they become available.

11. Contact Information

For delivery inquiries, customers are encouraged to contact our customer service team with their order number or invoice number for prompt assistance.