Delivery Policy

At Vanjan Company Limited, we strive to ensure the smooth delivery of your roofing sheets. To maintain transparency and efficiency, the following policies govern our transport and delivery services:

1. Eligibility for Delivery

  • Delivery services are offered only for goods that have been paid for in full.
  • Partial payments or pending balances must be cleared before the delivery schedule is confirmed.

2. Delivery Timelines

  • Standard delivery timelines range from 7 to 15 days from the date of payment confirmation, subject to availability and scheduling.
  • We will inform the customer of any unexpected delays caused by external factors such as weather, road conditions, or logistical constraints.

3. Delivery Conditions

  • Road Accessibility: Delivery is subject to the accessibility of the customer’s location. Roads must be passable for our delivery vehicles.
  • Customer Assistance: Customers are required to ensure safe unloading zones at the delivery site.
  • Remote Areas: If roads are deemed inaccessible, we may arrange for delivery to the nearest accessible point.

4. Customer Self-Collection

Customers may be required to self-collect their roofing sheets from our designated location in the following scenarios:

  • Inaccessibility of roads leading to the delivery address.
  • In case of urgent need or inability to wait for the scheduled delivery timeline.
  • Disagreements on delivery conditions or locations.

Notification: Customers will be informed promptly if self-collection is necessary.

5. Transport Fees for Orders Below Ksh. 100,000

  • For orders below Ksh. 100,000, customers will be required to pay an additional transport fee of Ksh. 5,000.
  • This fee will be added to the total cost and must be paid before delivery.

6. Handling and Responsibility

  • Vanjan Company Limited ensures careful handling of roofing sheets during transport. However, the customer assumes responsibility for goods upon receipt.
  • Customers are advised to inspect the goods upon delivery or collection to ensure they meet the agreed specifications.

7. Cancellation or Changes

  • Customers must notify us of any changes to the delivery address or schedule at least 48 hours in advance.
  • Cancellation of delivery services after dispatch may incur additional charges.

8. Disputes and Delays

  • In case of disputes regarding delivery timelines or conditions, Vanjan Company Limited reserves the right to require self-collection by the customer.
  • Delays caused by customer-side factors (e.g., unavailable receiving party or incorrect address) may lead to rescheduling charges.

9. Contact for Delivery Arrangements

By adhering to these transport and delivery policies, Vanjan Company Limited ensures clarity, efficiency, and customer satisfaction. Thank you for choosing us for your roofing needs!